Motor Medics LLC - Privacy Policy

1. Information We Collect

We collect personal information directly from you when you:

• Book a service
• Contact us by phone, email, SMS, or in person
• Visit our website

This information may include:

• Name
• Phone number
• Email address
• Vehicle details
• Billing and payment information
• Communication preferences

2. How We Use Your Information

We use your personal information to:

• Provide and manage our motorcycle inspection, diagnostic, and repair services
• Contact you about appointments, estimates, approvals, and service updates
• Send invoices and payment confirmations
• Communicate via SMS, email, or phone (with your consent)
• Respond to your inquiries and provide customer support
• Improve our services and maintain records for legal or business purposes

3. SMS and Electronic Communications

• By opting in, you consent to receive SMS updates and other electronic communications from Motor Medics LLC about your service.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any SMS we send, or by contacting us directly.
• We do not require SMS consent to receive service.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us:

• Manage bookings and communications (e.g., scheduling systems, SMS providers)
• Process payments
• Maintain records and perform business functions

These providers are only authorized to use your information as necessary to perform their services for us.

5. Data Security

We implement reasonable safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission or storage is 100% secure.

6. Your Rights and Choices

• You can review, update, or correct your personal information by contacting us.
• You can withdraw your consent for SMS or electronic communications at any time by replying STOP or contacting us directly.

7. Cookies and Website Data

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can adjust your browser settings to refuse cookies if you prefer.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

10. Contact Us